Customer Support Expert to Global Expert Team

Purpose:

As a Customer Support Expert on the 2nd level, you will deliver personalized, high-quality support for our clients that face complex functional and technical incidents.

Key Accountabilities:

• Acknowledge, investigate and recover incidents within service levels agreements
• Respond to Amadeus customers questions concerning Amadeus Products and Solutions (functionality, application, interactions between different solution components)
• Escalate incidents outside the scope of team competencies to 3rd level resolver groups within Amadeus or to external service providers and follow-up
• Provide updates to Amadeus customers on the status of incidents
• Represent the Customer Support as a functional expert in internal meetings with colleagues from Europe, Asia, and America
• Analyze complex system logs in the different standard formats of structured information (Edifact, XML, JSON) (all the necessary training will be provided)
• Provide premium support services and collaborate with internal account teams

Specific competencies:

• Functional knowledge of Amadeus
• Communication in English (verbal and written)
• Customer-centricity
• Accountability & Proactivity
• Team spirit
• Ability to set and manage priorities judiciously as well as to work under time pressure

Nice to have:

• Knowledge of complex system logs (Edifact, XML, JSON)

The Company Offers:

• Financial stability
• Employment under Ukrainian labor legislation
• Professional trainings and development
• Health insurance
• Inspiring and dynamically changing environment

About Amadeus:

At Amadeus, we enable better travel through travel technology and create the new and unexpected in the world of travel. And you can do that too!

We are a global team of over 16,000 professionals from 149 nationalities and work in 190 countries. Join us in adding your voice to our diverse mix to create better discussions, decisions, and results for all.

Be innovative. Be effective. Be Amadeus.