Technical Support Engineer

About us:

{j: Mind. Systems} is all-about-technology company where high-level tasks are being set and solved. Providing expert consulting, full-cycle product development and support we are devoted to deliver market unique solutions and grow our expertise. We are proud to be a part of TECHIIA holding.

We're looking for someone with:

• Excellent PC skills and good technical background in general.
• Networking (OSI model, TCP\IP, basic protocols, etc.).
• At least intermediate knowledge in one of the scripting languages: BASH, PowerShell, etc.
• Linux (Ubuntu, Debian, CentOS) experience.
• English at Intermediate level.

Will be a plus:

• Experience in Tech.Support/QA/Sysadmin about more than 1 year.
• AWS/Azure/GCP experience.
• Jenkins/Ansible.
• OpenStack/VMware/KVM.
• Apache, Nginx.
• GitHub/GitLab.

What you will be doing:

• Customer infrastructure support: Linux Servers, network equipment (Mikrotik, Ubiquiti, TP-Link).
• Troubleshooting and incidents resolving using a large amount of monitoring and T-shooting tools (Zabbix, Prometheus, The Dude, etc.)
• Providing incidents brief-reports.
• Recommending, and implementing solutions to ensure quality, timely, and efficient infrastructure maintaining.
• Creation of documents associated with the company's best practices for debugging and analyzing internal and external infrastructure issues.
• Working effectively with developers, DevOps, QA, and implementing strategies to increase profitability, productivity, and overall client experience.

What can we offer:

• Startup atmosphere inside a large IT holding: the stable company with a low bureaucracy level and a really fast-paced environment.
• Various opportunities to learn and grow.
• Challenging tasks and exciting projects including newest technologies.
• Opportunity to drive the process and be creative. We adore creativity and create a suitable environment for you to implement it.
• Our team is professional and highly involved with our products, they are great people to interact with.
• Pet friendly office :)
• Flexible working hours, corporate learning possibilities, paid vacation and sick leaves.