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07.02.2021

Technical Support Engineer (Web Security Domain, night shift)

Sigma Software
IT

    If you want to start or continue your career in an international IT company - here we are. Our support team is constantly growing and looking for new members to join and provide the best service for our customers.

    You will have an opportunity to work with a worldwide famous corporation in a Web Security domain.

    A support project for a platform that provides service of real-time protection from unwanted behaviors and helps users take ownership of the digital engagements they have with users to protect their experience, brand, and revenue.

    Responsibilities:

    • Providing 2nd level technical support services on a 24/7 basis
    • Securing the agreed levels of service are met according to the Service Level Agreement (SLA)
    • Able to create and update support and maintenance related documentation
    • Performing all tasks and providing deliverables on a good level of quality
    • Reporting status and progress according to the project and company demands
    • Maintaining and developing positive relationships with customers and colleagues

    Project-related activities:

    • Feed monitoring when an alert with a bad creative arrives (email notifications)
    • Log validation and reporting on results
    • Cooperating with the team to decrease the quantity of incidents

    Requirements:

    • Basic knowledge of JS, HTML/CSS
    • Understanding of Google Web Tool (Google Inspector)
    • Understanding of web development principles
    • At least Intermediate level of English
    • Readiness for night shifts

    Would be a plus:

    • Basic knowledge of Kibana