Technical Support Engineer (Night Shifts)

If you want to start or continue your career in an international IT Company - here we are. Our support team is constantly growing and looking for new members to join and provide the best service for our customers.

You will have opportunity to work with worldwide famous corporations in different domains, such as automotive, IoT, gaming, and Intellectual Property Services.

Take the chance to become a part of our friendly team in a cozy office with a flexible schedule.

Responsibilities:

• Research and identify solutions to software and hardware issues
• Diagnose and troubleshoot technical issues, including account setup and network configuration
• Ask customers targeted questions to quickly understand the root of the problem
• Track computer system issues through to resolution within the agreed time limits
• Ensure the follow-up and resolving of the customer's issues in a timely manner within SLA
• Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
• Refer to an internal database or external resources to provide accurate tech solutions
• Ensure all issues are properly logged
• Document technical knowledge in the form of notes and manuals
• Provide effective feedback, work closely with other departments

Requirements:

• Be familiar with support tickets, call center procedures, and knowledge-based systems
• Experience with operating systems
• Hands-on experience in tracking system setup and integration (e.g. JIRA)
• At least basic knowledge of SQL/XML/HTML (structure, main tags) or scripting
• Logical and critical thinking, attentiveness to details
• Strong verbal and writing communication skills
• At least Upper-Intermediate level of English
• Desire to work night/early morning shifts and on weekends