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Support engineer

Inter Technology Group
2 года назад
15 апреля 2021
Львовул. пр.Черновола 63

SUMMARY

AppOps Engineer (Support Engineer) is responsible for installation, configuration, maintenance, and reliable operations of the our Client software (https://gainsystems.com), hardware and networks. Resourcefulness is a necessary skill in this role. The AppOps Engineer should be able to diagnose and resolve problems quickly. The position requires having the patience to communicate with a variety of interdisciplinary teams and users. The goal will be to ensure that our technology software and infrastructure runs smoothly and efficiently.

Essential Duties and Responsibilities

  • Responsible for the installation, configuration, maintenance and reliable operation of GAINS software, computer systems, network servers, and virtualization
  • Carry out daily tasks such as troubleshooting, configuration of SaaS environments, restoring environments, and refreshing data
  • Troubleshoot software application performance by reviewing log files and running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues
  • Responsible for effective provisioning, installation/configuration, operation, and maintenance of services and system software and related infrastructure/SaaS environments.
  • Responsible for sizing, configuring, maintaining, and troubleshooting SaaS environment in

Microsoft Azure

  • Provide documentation and technical specifications to IT staff for planning and implementing new or upgrades of SaaS environments
  • Monitor backup operations and implement appropriate processes for data protection, disaster recovery, and failover procedures
  • Responsible for capacity, SaaS resource planning, and database performance

Technology Skills

  • Data base management system software — MsSQL Server; Postgres
  • Data base user interface and query software — PostgreSQL; SQL Management Studio; Dbeaver
  • Development environment software — Microsoft PowerShell; CMD; bash
  • Network monitoring software — PRTG; Azure Monitoring
  • Operating system software — Microsoft Windows Server; linux
  • Cloud —Microsoft Azure

Abilities

  • Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
  • Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
  • Inductive Reasoning — The ability to combine pieces of information to form general rules or conclusions includes finding a relationship among seemingly unrelated events.

Qualifications

  • Associate or Bachelor’s degree in Computer Science, Information Technology, System Administration, or a closely related field, or equivalent experience required
  • 3-5 years of database, network administration, Azure administration, system administration experience
  • System administration and IT certifications in Linux, Microsoft, or other network related fields are a plus
  • Working knowledge of virtualization, VMWare, or equivalent
  • Strong knowledge of systems and Azure networking, software, hardware, and networking protocols
  • Experience with scripting and automation tools
  • A proven track record of developing and implementing IT strategy and plans
  • Strong knowledge of implementing and effectively developing helpdesk and IT operations best practices, including expert knowledge of security, storage, data protection, and disaster recovery protocols

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