Customer Support Engineer

As a Customer Support Engineer, you will be the first-line support force to

the wide community of customers from all over the world (western countries

mostly).

We are looking for talents who are willing to continuously improve their

professional skills.

You will undertake the review, analysis, and execution of related service

requests of various complexity to ensure and maintain customers' best user

experience. You should be able to build an effective communication with

users and customers to ensure progress in investigating and resolving their

technical requests.

dotConnect is an enhanced data connectivity solution built over ADO.NET

architecture and a development framework with a number of innovative

technologies. dotConnect includes high performance data providers for the

major databases and popular cloud applications and offers a complete

solution for developing data-related applications and web sites. dotConnect

can be used in all areas of modern application development: web applications

and services, windows forms applications, mobile and enterprise development.

Requirements:

• Experience with .NET Framework
• At least basic experience with databases (e.g. MySQL, SQL Server, PostgreSQL, etc.)
• Strong English skills (Intermediate or higher)
• Extremely proactive, organized, responsible
• Ability to work according to a flexible schedule
• Advanced communication skills
• Positive and enthusiastic
• Excellent problem-solving skills and business communication techniques
• Business acumen

Would be a plus:

• QA and/or programming experience
• Professional experience in a relevant position (IT)

Responsibilities:

• Working closely with Engineering and QA when escalating issues
• Gather, process and response customers' tickets on a daily basis and in accordance with the defined business process
• Suggest improvements upon customer's request

What we offer as benefits:

• New modern office in the downtown
• Working on interesting projects with the use of the cutting-edge technologies
• High compensation
• Flexible work schedule
• Paid annual leave and sick leave
• English courses in the office
• Corporate activities

Please send your CVs with the indication of desired compensation