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Wildix is a multinational company that develops solutions for business communications, specialized in VoIP products, Unified Communications and WebRTC solutions. The company operates on the European and US markets and has its own R&D center in Odessa, and sales offices in Italy, France, Germany, the Netherlands and the USA.
Job description:
Wildix is looking for a Technical Support Engineer in Odessa who speaks fluent English.
Primary responsibilities:
- Respond to support queries by phone, email, chat, ticketing system in English,
- Advise customers on the proper use of the product,
- Identify, analyze and troubleshoot technical issues to provide help in timely manner,
- Work in collaboration with other members of Technical Support Team and our R&D team.
Skills:
- Knowledge of English (min B2);
- An experienced PC user;
- Experience in problem analysis and resolution, previous experience in technical assistance / help desk is an advantage;
- Strong communication, technical and analytical skills;
- Quick learner, eager to learn new products and technologies;
- Team player with high level of dedication and commitment.
- Experience in the telecommunications is an advantage;
After successful initial interview in English, please be prepared to have an interview on the basic understanding of the following concepts: DHCP, DNS, NTP, difference between TCP/UDP, between LAN/WAN, Internet, NAT router, firewall, switch, VoIP (SIP, RTP).
We offer:
- Career growth opportunities
- Business trips abroad
- Paid lunch and vacations
- Working hours: from 15:00 pm to 0:00 am which can be adjusted (1 hour of lunch break) included.