GlobalLogic Ukraine is inviting a Product Support Engineer to join its Kyiv office.
Support engineer for situation management division.
Focusing mainly on customer case investigation and system troubleshooting.
As part of the support team, you oversee customer cases by analyzing and investigate bugs, reproducing cases on a live setup and troubleshooting live systems. You will divert the case to the correct team and provide them with clear guidance to help resolve the issue.
Once the development team has resolved the issue you will confirm the fix and update the field engineers.
The Product is a situation management software platform that enables situation planning, response, and analysis for the security, safety and emergency markets. By integrating and correlating information from multiple and diverse systems across the organization and coordinating response actions, the Product ensures that everyone in the operational chain knows what is happening and what to do.
Interesting and challenging work in a large and dynamically developing company
Exciting projects involving the newest technologies
Professional development opportunities
Excellent compensation and benefits package, performance bonus program
Modern and comfortable office facilities