Эта вакансия уже завершена
GlobalLogic Ukraine is inviting a NOC Engineer to join its Lviv office.
Customer is a recognized leader in the OTT TV (Over the Top TV), OVP (Online Video Platform), EVP (Education Video Platform) and EVP (Enterprise Video Platform) markets.
We are looking for a motivated and proactive NOC Engineer to join our growing team.
The team is responsible for providing ongoing monitoring support to multiple high-loaded environments.
Utilizing knowledge of the customer environment, the team delivers timely and high-quality incident resolution process.
We are focusing on root cause analysis, prevention measures and knowledge transfer.
Tools/solutions that are used in the project:
Linux and Windows servers on-premises and deployed in the cloud environments (AWS, Microsoft Azure).
Apache, Nginx, IIS, MySQL, MSSQL, Couchbase, ElasticSearch, Memcached, Sphinx, RabbitMQ, Celery.
Components on C++, JAVA, PHP, Node.js, Python.
CI/CD toolset: Jenkins, Git, Artifactory, Ansible, Terraform.
Monitoring solutions used in the project:
- Prometheus, Grafana
- OpsGenie
- AWS Cloudwatch
- PRTG
- Pingdom
- Zenoss
We offer:
Interesting and challenging work in a large and dynamically developing company
Exciting projects involving newest technologies
Professional development opportunities
Excellent compensation and benefits package, performance bonus program
Modern and comfortable office facilities
Requirements
- At least 1-year experience in a similar position (NOC/Tech Support/System administrator or relevant experience etc.) - a must
- Good English language skills (at least intermediate spoken and written level) - a must
- Systems administration, automation scripting, and tech support skills
- Networking understanding
- Web applications and servers architecture understanding, HTTP, REST API
- Monitoring tools and principles
- Eager to learn attitude
- Great customer service
- Strong troubleshooting and problem-solving skills
- Drive to preventing incidents
- Willingness to work shifts (24/7) - at least 4 days a week
Preferences
Zabbix, Nagios, Linux, System Support, Grafana, cloud watch, Amazon Web Service (AWS), Python, bash scripting, Powershell Scripting, DevOps Tools, Customer Support, Monitoring, and Logging
Responsibilities
NOC engineer responsibilities
- Network, Infrastructure, Services monitoring
- Respond to incidents according to a clear incident management policy
- Finetune checks and alerts thresholds
- NOC toolset maintaining
- Company Status Page updates
- Maintenances coordination and communication management
- Issue performance reports (i.e. uptime, response times and services status)
- Production quality control (end-users service level monitoring and ability to check it after changes take place)
- Keep and update a directory of all 3rd parties (store partners contacts and keep escalation schemas up to date)
NOC department responsibilities
- One focal point that always knows the service level and issues status
- Drive to continuous improvement between all departments on monitoring needs
- Defining reliable and preventive monitoring requirements as part of the product development life cycle
- Drive to run recovery procedures that regain service ASAP
- Communication, coordination, collaboration
join.lviv@globallogic.com
больше 500 сотрудников
с 2006 года на рынке
- Медицинское страхование
- Корпоративные мероприятия
- Гибкий график