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GlobalLogic Ukraine — вакансия в NOC Engineer (IRC74897)
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NOC Engineer (IRC74897)

GlobalLogic Ukraine
4 года назад
05 июня 2019
Львов

GlobalLogic Ukraine is inviting a NOC Engineer to join its Lviv office.

Customer is a recognized leader in the OTT TV (Over the Top TV), OVP (Online Video Platform), EVP (Education Video Platform) and EVP (Enterprise Video Platform) markets.

We are looking for a motivated and proactive NOC Engineer to join our growing team.

The team is responsible for providing ongoing monitoring support to multiple high-loaded environments.

Utilizing knowledge of the customer environment, the team delivers timely and high-quality incident resolution process.

We are focusing on root cause analysis, prevention measures and knowledge transfer.

Tools/solutions that are used in the project:

Linux and Windows servers on-premises and deployed in the cloud environments (AWS, Microsoft Azure).

Apache, Nginx, IIS, MySQL, MSSQL, Couchbase, ElasticSearch, Memcached, Sphinx, RabbitMQ, Celery.

Components on C++, JAVA, PHP, Node.js, Python.

CI/CD toolset: Jenkins, Git, Artifactory, Ansible, Terraform.

Monitoring solutions used in the project:

  • Prometheus, Grafana
  • OpsGenie
  • AWS Cloudwatch
  • PRTG
  • Pingdom
  • Zenoss

We offer:

  • Interesting and challenging work in a large and dynamically developing company

  • Exciting projects involving newest technologies

  • Professional development opportunities

  • Excellent compensation and benefits package, performance bonus program

  • Modern and comfortable office facilities

Requirements

  • At least 1-year experience in a similar position (NOC/Tech Support/System administrator or relevant experience etc.) - a must
  • Good English language skills (at least intermediate spoken and written level) - a must
  • Systems administration, automation scripting, and tech support skills
  • Networking understanding
  • Web applications and servers architecture understanding, HTTP, REST API
  • Monitoring tools and principles
  • Eager to learn attitude
  • Great customer service
  • Strong troubleshooting and problem-solving skills
  • Drive to preventing incidents
  • Willingness to work shifts (24/7) - at least 4 days a week

Preferences

Zabbix, Nagios, Linux, System Support, Grafana, cloud watch, Amazon Web Service (AWS), Python, bash scripting, Powershell Scripting, DevOps Tools, Customer Support, Monitoring, and Logging

Responsibilities

NOC engineer responsibilities

  • Network, Infrastructure, Services monitoring
  • Respond to incidents according to a clear incident management policy
  • Finetune checks and alerts thresholds
  • NOC toolset maintaining
  • Company Status Page updates
  • Maintenances coordination and communication management
  • Issue performance reports (i.e. uptime, response times and services status)
  • Production quality control (end-users service level monitoring and ability to check it after changes take place)
  • Keep and update a directory of all 3rd parties (store partners contacts and keep escalation schemas up to date)

NOC department responsibilities

  • One focal point that always knows the service level and issues status
  • Drive to continuous improvement between all departments on monitoring needs
  • Defining reliable and preventive monitoring requirements as part of the product development life cycle
  • Drive to run recovery procedures that regain service ASAP
  • Communication, coordination, collaboration

 

join.lviv@globallogic.com

GlobalLogic Ukraine — вакансия в NOC Engineer (IRC74897): фото 2

больше 500  сотрудников

с 2006 года  на рынке

  • Медицинское страхованиеМедицинское страхование
  • Корпоративные мероприятияКорпоративные мероприятия
  • Гибкий графикГибкий график

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