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29.10.2019

Senior Technical Writer (IRC73238)

GlobalLogic Ukraine
IT-software Manufacturing

    GlobalLogic Ukraine is inviting a Senior Technical Writer to join its Kyiv office.

    GlobalLogic Ukraine is inviting a Senior Technical Writer to join its Kyiv office for Digital Workplace team. Project help IT transform digital enterprises for the ultimate competitive business advantage. We have worked with thousands of leading companies to create and deliver powerful IT management services. From mainframe to cloud to mobile, we pair high-speed digital innovation with robust IT industrialization-allowing our customers to provide amazing user experiences with optimized IT performance, cost, compliance, and productivity. We believe that technology is the heart of every business, and that IT drives business to the digital age.

    We are looking for a Senior Technical Writer with a proven ability to learn technical products and to comprehend and articulate complex subject matter, translating difficult concepts into clear, concise guidance for those using the products. Our client refers to this position as a Senior Information Developer, because the successful candidate takes ownership and an active role in developing the customer-facing technical information.

    The Senior Information Developer is an active participant within the IDD team and with other cross-functional colleagues, such as those in engineering, QA, product management, customer support, product operations, and education. The Senior Information Developer is expected to follow the guidance of information architects and lead writers, set the standard for less senior team members, collaborate with other team members on topic analyses, and work well with editors.

    Exceptional planning, project management, and collaboration skills are required. Ability to ramp up quickly and excel in a fast-paced environment is a must.

    We offer:

    • Interesting and challenging work in a large and dynamically developing company

    • Exciting projects involving newest technologies

    • Professional development opportunities

    • Excellent compensation and benefits package, performance bonus program

    • Modern and comfortable office facilities

    Requirements

    • Fluent in English.
    • Excellent technical writing skills.
    • Minimum 5 years of experience developing technical documentation for enterprise software users, system administrators, and other technical audiences.
    • Experience with IT and/or enterprise software.
    • Highly proficient with accepted industry-specific authoring tools, such as Confluence wiki, FrameMaker, Javadoc Help, RoboHelp, HTML, XML, Adobe Acrobat, SnagIT, Camtasia or Captivate, Paint Shop Pro, and so on.
    • A strong understanding of the documentation development process, the software development process, and product lifecycles.
    • Ability to understand and document the big picture of product interactions and integrations.
    • Excellent communication and interpersonal skills, with the ability to work effectively with globally-distributed and culturally-diverse departments.
    • Ability to maintain professionalism when representing IDD. Help IDD cultivate good working relationships with groups internal and external to IDD and BMC.
    • Strong negotiation skills.

    Preferences

    MediaWiki, BMC Remedy, ITSM tools, Agile

    Responsibilities

    • Quickly learn, document, and teach the use, features, and benefits of innovative software products and solutions for technical audiences.
    • Maintain creativity while working within IDD standards and guidelines.
    • Work effectively with cross-functional teams and within the processes and systems established by those teams.
    • Balance project ownership, individual work, and team-based documentation delivery. Prioritize assignments based on business needs. Balance work volume and quality documentation. Handle multiple projects effectively.
    • Report accurate and timely status for all assignments. Escalate issues and risks to management with appropriate mitigation recommendations.