MS Windows System Administrator (L2 Support)

Infopulse welcomes talented professionals to join our project as MS Windows System Administrator (L2 Support).

Areas of Responsibility

• Software and hardware problems diagnosis and troubleshooting
• Communication with customers
• Identification of solutions / workarounds to resolve the issues as quickly as possible
• Managing support both with or without remote access
• Defining the root cause of the issue
• Operational tickets investigation/ resolution
• Escalation to / collaboration of unresolved issues with internal teams
• Providing client education, if necessary, because of knowledge gaps in products / business usage
• Working hours: 07:00—23:00 UA, 8-hour shifts, Monday to Friday

Qualifications

• 2+ years of experience in MS Windows system administration
• Hands-on knowledge of Office 365 administration
• Strong knowledge of administration and configuration of Windows servers
• Strong understanding of backup and monitoring solutions
• Good knowledge of server platforms and server administration
• Experience in working with Azure or AWS is a plus
• Knowledge of MS SQL is a plus
• Knowledge of Linux and/or knowledge of PowerShell scripting
• Intermediate written and spoken English
• Service oriented professional attitude