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Infopulse welcomes talented professionals to join our project as a Service Engineer (Voice & CloudCom services) full-time in our Kyiv office.
Areas of Responsibility
- Be a part of the Voice & CloudCom Solutions value stream, assure second line support for all BICS Voice & CloudCom products and for all Voice & CloudCom platforms
- Follow-up Network Availability/Quality and perform proactive and reactive maintenance actions
- Suggest improvements in the proactive tasks & processes
- Collaborate with L1/customer care team in order to find solutions for problems reported by our customers
- Collaborate with our vendors and suppliers, to report problems, follow up resolution and implementation in BICS network
- Take part in a guard duty service and planned tasks
Qualifications
- Master’s degree in Electronics, Computer Sciences, IT, ICT, Telecommunications
- 5+ years’ experience in telecom, mainly in voice switching (Mobile telecom operators or International carriers)
- Strong knowledge and experience in Telecom technologies and ITU/ETSI telecom standards/protocols (SS7/ISUP, VoIP/SIP, RTP, MGCP)
- Some practical experience with NGN platforms (Sonus or Dialogic operational experience is an advantage)
- Knowledge of SBC’s like Ribbon SBC, Metaswitch SBC is an advantage
- Good knowledge about of Transmission world and the equipment used there
- Knowledge of signalling protocol monitoring tools, protocol analysers, trace analysis
- Unix/Linux basic operational experience
- Fluent in English, proficiency in written and spoken English, good communication skills
Personal Skills
- Excellent team player skills and flexibility: ability to coordinate work with colleagues and apply rules and procedures depending on the situation
- Strong customer oriented competency: focusing on Customer demands
Iryna
больше 500 сотрудников
с 1991 года на рынке