Junior IT Support Engineer

Infopulse welcomes a talented Junior IT Support Engineer to join our ITOPS team providing services to our customer.

Areas of Responsibility

• Front line support of European customers via phone, email, IM
• ITSM tickets handling and dispatching
• Infrastructure monitoring and reaction according to the documentation
• Solving incidents in IT area: performing basic troubleshooting and event correction according to the defined procedures.
• Prioritizing and escalating incidents (when required) to the appropriately experienced technician
• Working shifts (24/7 customer support)

Qualifications

• Good experience with monitoring and logging systems (Nagios, Cacti, GrayLog)
• Basic experience with Active Directory
• Strong knowledge of Microsoft Office 2016, 365 and Windows 10 OS
• Familiarity with network (TCP\IP basis)
• Good command of English (both spoken and written)
• Basic knowledge of ITIL or alternative frameworks
• Experience operating in a ticketing system like JIRA
• Excellent analytical skills, critical thinking
• Customer and service oriented behaviors in every day work interactions
• Flexible and stress-resistant.