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Support Engineer (Telecom)

Infopulse / Инфопульс
IT-software Manufacturing

    Infopulse Ukraine welcomes talented professionals to join our project as a Support Engineer in a Telecom Team for our respectful client TOMIA (formed from the merger of Telarix and Starhome Mach).


    Areas of Responsibility

    • Ensure pro-active and re-active provisioning, support and testing activities for IPN platform and services in collaboration with TOMIA team and clients worldwide
    • Ensure that all relevant requests are managed according to defined rules and SLA
    • Contribute to measuring, reporting and tracking of the performances and issues with IPN service
    • Play the role of designated support engineer for certain important customers (when needed)
    • Undertake different coordination tasks within the team
    • Take part in a guard duty service to support our 24/7 organization



    • Bachelor's degree in Electronics, IT or ICT or equivalent
    • Minimum 3 years of experience in telecom, mainly in roaming
    • Strong knowledge of roaming and associated protocols (SS7/SIGTRAN, SCCP, MAP)
    • Experience with Linux and SQL
    • Strong customer focus, imitativeness, flexibility, stress-resistance
    • Good team spirit, able to collaborate efficiently with other teams
    • Good communication skills, intermediate level of English


    Will be an advantage

    • Knowledge of TOMIA/Starhome Mach products
    • Knowledge of LTE roaming and Diameter.