Service Desk Specialist

Infopulse Ukraine welcomes talented professionals to join our project and to work full time as a Service Desk Specialist in our Kyiv office.

Areas of responsibility:

• Provide first line support activities for email/skype/phone requests
• Specify and implement improvements in the internal service desk services
• Communicate with customers in order to guarantee customer complaints resolution according to SLA
• Create and/or correct knowledge base articles such as "How to", "FAQ" and other

Qualifications:

• 1+ year of experience in the service desk department will be an advantage
• Knowledge of Excel (formulas, pivot etc.), CRM systems, data dependencies in master lists and metadata process work flow, working principles of service desk department in a big company
• Knowledge of KPIs, analysis of statistics and reports
• Good written and spoken English