Jr. Quality Service Engineer (Voice & Mobile Data)

Infopulse Ukraine is looking for a talented professional to join our project as a Jr. Quality Service Engineer (Voice & Mobile Data) in our Kyiv office.

Our popular Voice products form the basis of our Company's worldwide success. BICS became a Voice market leader in several regions due to careful consideration of the sensitive price-and-quality issue. This strategic activity requires special focus.

Your timely feedback and responsiveness will enable BICS to meet our customer's expectations.

Areas of responsibility

• Provide L1 network support activities for voice and mobile services 24x7
• Monitor supplier, destination and key-customer performance within pre-set limits
• Follow up on quality issues (including specific occurrences and dedicated customers) reported by different BICS departments to suppliers, and verify the quality of provided solutions
• Analyze quality reductions and take appropriate actions, such as initiating pro-active rerouting, launching and managing supplier's trouble-tickets
• Perform pro-active rerouting in close collaboration with traders and account managers to maintain an optimized level of cost and selling price
• Monitor service performance, measure the quality of our Voice products and take corrective actions proactively
• Offer and implement network and traffic solutions
• Ensure effective communication on technical queries between BICS internal teams and BICS customers
• Identify possible areas of network and process improvements, and suggest improvement solutions
• Develop performance measurements
• Report to the team leader of Quality of Service Team

Qualifications

• Bachelor's degree in Business and interest in technology or bachelor's degree in IT and interest in business
• Very good command of spoken English (Intermediate or above)
• Well-developed communication skills and flexibility to interact with suppliers around the globe
• Desire to stay in dynamic international environment
• Persistence in solving complex issues and being solution driven
• Relevant experience is an advantage, especially if it is with a mobile service provider
• Being a team player and willing to share knowledge
• Maximal customer orientation
• Ability to handle stressful situations well
• Ability to convey information laconically
• Ability to set priorities and manage multiple tasks.