Junior Telco Engineer

Infopulse Ukraine welcomes talented professionals to join our project as a Junior Telco Engineer for our respectable client BICS, in our Kyiv office.

Areas of Responsibility

• Provide L1 network support activities for voice and mobile services 24/7
• Ensure re-active repair activities with customers, suppliers and third parties worldwide
• Monitor and investigate fraud events generated by the relevant internal tools (fraud detection systems, QoS tools and other tools) to identify the root cause and take decisions and resolution measures
• Define and implement improvements in the Fraud prevention services delivered to BICS' customers
• Communicate with customers, suppliers in order to guarantee customer complaints resolution with SLA respect

Qualifications

• Bachelor's or Master's degree in Computer Science, IT, Telecom or equivalent
• 1+ year of experience in the operation of mobile or fixed networks as an engineer
• Knowledge of GSM NW structure, Signalling in GSM networks, MTP, ISUP/SIP, SCCP, TCAP protocol stack, voice call/SMS/ flow, principles of IP networks
• Knowledge of the fraud prevention domain and the wholesale telecom business will be an asset
• Experience with signalling protocol monitoring tools, protocol analysers, trace analysis
• Knowledge of Network KPIs, analysis of statistics and reports
• Good written and spoken English.