Junior Support Engineer

Infopulse welcomes talented Junior Support Engineer to join our project at our Zhytomyr office.

Areas of Responsibility

• Communication with European customers (phone, email, IM)
• ITSM tickets handling and dispatching
• Remote user support
• Infrastructure monitoring and reaction according to the documentation
• Solving incidents in IT area: performing basic troubleshooting and event correction according to the defined procedures
• Prioritizing and escalating incidents (when required) to the appropriately experienced technician
• Shifts 24/7 customer support

Qualifications

• Good knowledge of Microsoft Office 2013-2016 and Windows 10 OS
• Basic experience with Active Directory
• Familiarity with LAN\WAN administration
• Intermediate level of English (both spoken and written)
• Basic knowledge of ITIL or alternative frameworks
• Experience managing in a ticketing system like JIRA
• Excellent analytical skills, critical thinking
• Customer and service oriented behaviors in every day task interactions
• Flexible and self-initiative.