Customer Support Specialist

Our company hosts different teams that work on offering various web development solutions, graphic design and marketing solutions, international sales & e-commerce projects (software/hardware mobile servicing solutions, tools & equipment for electronics engineers, spare parts for cell phones and other electronic devices, automotive electronics, etc.)

Requirements:

• Excellent written and spoken English
• Previous client support experience will be a plus
• Multi-tasking skills (actively listening to customer questions, answering questions, registering issue and finding solution at the same time)
• Computer literacy
• General understanding of E-commerce projects
• Desire for learning and self-improvement
• Excellent negotiation, communication and presentation skills
• Client-oriented approach, ability to understand clients needs
• Strong self-organizational and time management skills

Main Responsibilities:

• Handle and resolve customers' complaints and requests (via email, phone and chat)
• Help existing customers by providing them timely and accurate information about products (NOT cold calls)
• Deliver information about benefits of the products to turn customers into paid ones
• Informing clients about the status of their cases resolution upon request
• Identify and analyze issues and provide effective solutions

We offer:

• Long-term employment with annual paid vacation (20 working days) and paid sick leave

• Steady job opportunity with various possibilities for professional growth and advancement

• Flexible working hours

• Numerous possibilities to improve your skills within ProSteer Corporate University, paid external educational programs, workshops, training, etc.

• Language classes (Polish, Spanish, and English)

• Spacious office with green garden, relax zone and a playground

• Work-rest balance support (yoga, massage, etc.)

• Secure car and bike parking place

gsmserver.com

all-spares.com