Moderation Team Lead

appflame is a young and fast-growing company. It launches and develops its products in social discovery / social network/dating niches. Our products operate primarily on Tier-1 markets, such as the USA, United Kingdom, Canada, and Australia. The speed of project development from the first idea to a ready-to-use product, the absence of bureaucracy, result-oriented work, data-driven development, and decision making are our key advantages. We are fans of the data analysis. We like making hypotheses, coming up with new ideas, and implementing them on our products. All the members of our young but already big team love what they do.

Now we are looking for a talented Moderation Team Manager to join our team.

What You'll Be Doing:

• Lead and manage a team of content moderators*:

• Monitor & analyze team performance and provide feedback;

• Control the quality of moderation;

• Send regular updates to the team on new features, launches and other updates in the app that may influence their workflow;

• Analyze traffic, workload and plan the workflow for the team.

• Cooperate with developers and analysts on the development of tools for moderation and automation process;

• Prepare and hold online training, onboarding, and 1-on-1s with team members;

• Take part in staff recruitment and appraisals.

* Moderators check all the photos that our users upload to the app and decide whether this content complies with our rules.

What We'll Expect From You:

• Prior experience in management;

• Strong written and spoken English B2+ (knowledge of other foreign languages would be a plus);

• Understanding of the content moderation process and how to manage it;

• Analytical skills for monitoring team KPIs;

• Confidence, patience, politeness, tact and diplomacy, when dealing with difficult situations and providing feedback to team members;

• Creative thinking, to be able to come up with new ideas to improve the moderation process;

• Self-motivation and self-starting: proven track record in personal initiatives;

• Excellent teamwork skills.

What we offer:

For our employees we offer the best working conditions comparable with those modern corporations can provide:

• Continuous growth and development opportunities: free English courses, fiction and non-fiction literature, courses / seminars / exhibitions / conferences, and everything else you may need for your personal and professional development.

• Competitive salary based on highest market benchmarks, regular performance, and compensation review based on results achieved.

• Full medical insurance after the probation period, as well as a corporate doctor.

• Comfortable, spacious office with new repair near Taras Shevchenko metro station. Free parking for all staff. Modern working equipment, and everything else you may need for productive work.

• Team travels. In just two years of working together, we have already visited Cyprus, Egypt, Sri Lanka, and Spain.

• Team participation in different sports events worldwide. Football, basketball, and running trainings.

• Free meals (breakfast and lunch), drinks/juices/snacks, fresh fruit, and own cafe on the territory.