Senior Customer care manager

NetGame is not only a game provider. We also have a web studio where the guys are developing iGaming platforms. That's why we are looking for Senior Customer care manager, with the prospect of rapid career growth, for English users of our products.

What are you going to do?

• Interact with users through live chat and tickets (calls will be added in the future, so it’s important to have good spoken English as well);
• Guide users through our website to help them get the most of it, proactively offer solutions to enhance their experience;
• Investigate user cases using CRM and action logs; 
• Cooperate with colleagues from other departments and escalate complex issues.

You are a perfect match if you:

• Previous experience in a similar position 3+ years;
• Have excellent communication skills;
• Have an advanced level of spoken and written English;
• Know what makes an exceptional customer experience! 

It will be a great advantage if you:

• Have experience leading a team.

What we offer:

• Shift work working schedule (3\3, 9.00-21.00); 
• Nice office near Libydska metro station;
• Competitive compensation always paid on time;
• Professional development, internal and external trainings;
• Work in a strong team with commercially successful products;
• Social package (insurance, paid vacation);
• We encourage our employees to achieve success on an ongoing basis (bonuses, gifts, corporate parties)!