Digital technologies Business Analyst

BAT Ukraine invites for collaboration a Digital technologies Business Analyst, who will be responsible for CRM and data governance, including CRM administration, project management, business analysis, document flow and supplier management to lead the scope of the stream.

Work scope:

• Support CRM Salesforce Sales Cloud CRM and related systems/processes. CRM incident handling & user support. 
• Salesforce Sales Cloud CRM enhancements management (requirements elicitation, backlog management, change request definition, acceptance testing).
• Digital marketing infrastructure development (functional and operational).
• Business analysis - business process documentation. Business, functional, user requirements. risk mng, stakeholders mng. Project traceability. 
• Project management. Timelines. Budgets. Supplier relationship mng.

Requirements:

• Understanding the business domain and specific problems that the software is targeting
• Experience working within an iterative software development lifecycle (SDLC)
• Previous experience of supporting a CRM System
• Highly organized with a strong attention to detail
• Understanding of IT Infrastructure
• Proven track record in successful using SQL
• Experience/Knowledge of SQL server analysis service and SQL server integration services.

Personal skills:

• Upper – intermediate English
• Personal aspirational to transform, continuous curiosity
• Grate level of resilience
• Ability to simplify. Clarify objects, provide directions, priorities
• Proactively take the space and accountability
• Ability to efficiently solve problems and support others
• Ability to lead teams on more projects
• Proactively assist in setting expectations and managing to scope
• Consistently delivers projects successfully
• An eye for detail, strong logic and analytical skills
• Ability to proactively collaborate across internal and customer teams