ERP Support Specialist

Requirements

• Experience with Dynamics NAV (or ready to teach)
• Hands-on knowledge(basic) of core Microsoft Dynamics NAV modules
• Proven experience of working with Microsoft SQL Server
• Financial and/or accounting background will be a big advantage
• Ability to create high-quality functional documentation and strong requirements gathering skills
• Outstanding customer service skills
• Excellent communication and problem-solving skills
• Intermediate level of English

Responsibilities

• Collaborate with end-users to resolve their issues
• Microsoft Dynamics BC/NAV as Super User and/or system administrator including familiarity with table structures, testing, setup and configuration
• Collaborate with the Developers team and ERP customer team
• Analyze, resolve and document onsite support cases in an efficient and professional manner and in accordance with SLA
• Perform all daily tasks according to set procedures, rules and guidelines and priorities
• Monitoring and working with alerts in Jira systems


We offer 

• Work-time: flexible hours, work wherever you want, 20 days vacation
• Health care: Medical insurance, Corporate psychologist, paid sick leaves
• Competitive salary in EUR and annual review
• Scandinavian approach: no bureaucracy, direct communication with customers, work life-balance, short Friday
• Culture: Events, office parties, families picnics

About project 

We, as a service company performs support on NAV for our customers to find a solution globally from a functional point of view, namely: talking to users, monitoring and resolving challenges remotely, training when needed, finding work-arounds, and ultimately deciding if a code change is needed (this to be passed on to a developer).