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WOW24-7 is an international outsourcing company, based in Kyiv and Lviv. We provide quality customer support services for businesses around the world. Also, we represent Ukraine in the global market as a reliable outsourcing partner.
WOW24-7 collaborates with companies from Israel, Germany, Denmark, Switzerland, Netherlands, Sweden, Canada, the USA, etc. Our clients are from 20+ countries.
Now we are looking for a Customer Support Manager with English knowledge in our friendly team.
Requirements:
- Proficiency in English (C1-C2);
- Proven experience in customer support or call centre operations will be a plus;
- Superior communication skills, both written and oral;
- Active listening skills;
- Analytical and problem-solving skills.
Will be a plus:
- Experience in Customer Service.
Main responsibilities:
- Respond to customer email, and phone queries and requests;
- Handle customer complaints;
- Consultation of new clients on updates, discounts, payment methods;
- Follow communication procedures, guidelines and policies;
- Ensure that each customer receives outstanding service by providing a friendly environment.
Conditions of work:
Flexible working schedule:
- 5 shifts per week (16:00—02:00);
- 2 days off per week.
We offer:
- Comfortable and quiet workplace;
- Competitive salary, fixed in US dollars;
- International client cooperation;
- Friendly staff and corporate events;
- Fruit days in the office;
- Stable environment and career development opportunity;
- Social package, paid (18 working days) vacation and sick days.
WOW24-7 — аутсорсингова компанія, що надає Customer Support сервіс.
от 250 до 500 сотрудников
с 2016 года на рынке
- Бонусы и премии
- Корпоративные мероприятия
- Компенсация обучения
- Удалённая работа
- Гибкий график