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2 дня назад - 04.05.2021

Customer Support Manager (English)

WOW24-7

Адрес: Львов
Контакт: Настя Строкань

WOW24-7 is an international outsourcing company, based in Kyiv and Lviv. We provide quality customer support services for businesses around the world. Also, we represent Ukraine in the global market as a reliable outsourcing partner.

WOW24-7 collaborates with companies from Israel, Germany, Denmark, Switzerland, Netherlands, Sweden, Canada, the USA, etc. Our clients are from 20+ countries.

Now we are looking for a Customer Support Manager with English knowledge in our friendly team.

Requirements: 

  • Proficiency in English (C1-C2);
  • Proven experience in customer support or call centre operations will be a plus; 
  • Superior communication skills, both written and oral;
  • Active listening skills;
  • Analytical and problem-solving skills.

Will be a plus:

  • Experience in Customer Service.

Main responsibilities:

  • Respond to customer email, and phone queries and requests;
  • Handle customer complaints;
  • Consultation of new clients on updates, discounts, payment methods;
  • Follow communication procedures, guidelines and policies;
  • Ensure that each customer receives outstanding service by providing a friendly environment.

Conditions of work:

Flexible working schedule:

  • 5 shifts per week (16:00—02:00);
  • 2 days off per week.

We offer:

  • Comfortable and quiet workplace;
  • Competitive salary, fixed in US dollars;
  • International client cooperation;
  • Friendly staff and corporate events;
  • Fruit days in the office;
  • Stable environment and career development opportunity;
  • Social package, paid (18 working days) vacation and sick days.

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