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13.11.2020

Customer Support Manager

AffiliateUp
Финансовые услуги
  • Регион:Запорожье

Affiliate Up is a fast-growing IT company that provides a wide range of high-quality products, information technology solutions and services by leveraging best practices, cutting-edge development methodologies, industry standards, well-structured project management system. We believe our employees are the foundation of our success and we are always on the lookout for talented people with a strong passion for information technologies to join our team as Customer Support Manager. 

 

Main requirements:

  • Upper-Intermediate/higher level of English is a MUST;
  • Excellent verbal communication and solid writing skills are required;
  • Willingness to work on a shift schedule (from 9:00 to 21:00 - from 21:00 to 9:00 / 2 days off);
  • Confident PC user;
  • Higher education;
  • Experience in a similar position (e.g., support, call-center) would be a plus.

Job responsibilities: 

  • Provide professional customer support via phone (incoming calls), e-mail tickets, live chats
  • Develop and maintain knowledge bases;
  • Actively participate in project development.

We offer:

  • Respectable salary (by results of the interview);
  • Willingness to work on a shift schedule (from 9:00 to 21:00 - from 21:00 to 9:00 / 2 days off);
  • Paid training course; 
  • Interesting long-term projects;
  • Free of charge fruits, tea/coffee and cookies; 
  • Corporate fitness facilities;
  • Comfortable working environment, modern office in city center. 

 

If you are ready to become a part of our team, we are waiting for your CV!