Technical Support Engineer

Our client are team of AI Designers & Security Veterans combined. Together they have built the world's leading recognition platform, used across multiple industries globally. Based on 20+ years of academic research and field experience.

Their mission - Shaping the future of AI, creating a safer and Better Tomorrow

We are looking for Technical Support engineer to join their team.

Job Requirements:

• Higher education in Information Technology or related field.
• Minimum two to three years' hands-on experience in IT Support.
• Basic knowledge of IT Network (IP Addresses, DHCP, DNS, Gateway, Firewalls, Switch, AP's). (Tier 3)
• Basic IT Troubleshooting knowledge in PC, Servers, Network (LAN, WLAN, WAN).  (Tier 3)
• Good communication skills, fluent in written and spoken English.
• Have a good sense of problem-solving skills, able to handle the pressure.

What would you do:

Here is the requirement and definition of support by Tiers

Tier 2

The second level of support includes these main activities:

•          Initial diagnostic of the problem
•          Identification and resolution of communication failures between components, or sites
•          Identification and resolution of major application failures (applications stops, application communication problems, etc.)
•          Resolve GUI related queries
•          Extraction of system logs
•          Installation of fixes/software updates
•          Escalation of un-resolved cases
  

Tier 3

The third level of support includes these main activities:

•          Analysis of software problems
•          Advanced configurations
•          Resolution of undocumented problems
•          Analysis of recurring problems
•          Escalation of un-resolved cases

Sample of Question that we are asking during the interview will be about Networking, HW, OS, Linux / Ubuntu etc.

What company offers: 

• Being a part of an international team focused on excellence in product development;
• Professional growth and cross-location knowledge sharing;
• 24 workdays of annual vacation;
• Flexible work flow  (15.00-01.00; 00.00-8.00) (Paid taxi for night shifts)
• Modern office facilities in the city center (subway station Arsenalna/Pecherska)
• Team buildings and fun activities;
• Dynamic and friendly work environment;
• Snacks in the office