Technical Support Engineer / System Administrator

Job Description

Miratech is looking for a Support Engineer (L1-L2 ) to join our team, who will help us working on the users technical support.

Responsibilities:

• L1 support including:
  • Maintenance of user workstations, telephony, peripheral and mobile devices; installation, commissioning, connection, diagnostics, troubleshooting, repairing.
  • Installation of OS, other software, troubleshooting.
  • Processing of Service Desk requests.
• L2 support including:
  • Connect (POAS) - adding/removing users, access control, troubleshooting (mainly via CMS), backup control.
  • M-files (contracts) - adding/removing users, access control, troubleshooting, backup control.
  • 1C (Candy, Payroll, ComSales) - adding/removing users, access control, troubleshooting, backup control - all at the level of MS SQL database, access to servers.
  • M.E.Doc - adding/removing users, access control.
  • Ticket control and escalation if necessary.
  • Backup of QisX and 1C systems - backup control of MS SQL databases, troubleshooting, if necessary.
  • English - intermediate
    
    location - Kyiv. hybrid work: periodic in the office, periodic remotely
    
    
  • We offer
    • Strong career opportunities for professionals
    • A variety of international projects and mobility across them
    • Career development support and professional certification opportunities
    • Competitive compensation, advanced bonus systems
    • Flexible working schedule with a remote possibility
    • Corporate, social, and cultural event