Senior Account Manager

We’re a Barcelona-based startup and the fastest-growing delivery player in Europe, Africa, and Western Asia. With food at the core of the business, Glovo delivers any product within your city at any time of day.

At Glovo, you’ll have the job of your life while working together towards our shared vision to give everyone easy access to anything in their city. We welcome top performers that will bring new ideas, diverse perspectives, and provide you the opportunities and freedom to grow and make a real impact on millions of lives… all while having fun!

We believe that diversity adds incredible value to our teams, our products, and our culture. We know that the best ideas and solutions come by bringing together people from all over the world and by fostering a culture of inclusion where everyone feels heard and has the chance to make a real impact. It's because of this that we are committed to providing equal opportunities to talent from all backgrounds. 

YOUR WORK-LIFE OPPORTUNITY:

The way we manage our company is built on the belief that by giving a WOW service to our clients, we will be able to change the delivery market. How are we doing it? By paying attention to all the details. Glovo is a hyperlocal marketplace featuring the most trendy places in each city and delivering their products in less than 60 mins.  As an Account Manager, you will be a key role in the Glovo Partner Operations team. You will be directly responsible to build and maintain good relationships between our partners and our company. You will be liaising with the most highly regarded brands, stores, and restaurants in your city. 

BE PART OF A TEAM WHERE YOU WILL:

• Onboard new partners on our platform by providing them all the necessary tools and information to start working
• Optimize Glovo visibility in our partners through marketing actions and our marketing kits
• Improve operational efficiency of our partners by making sure we always deliver the best service to our customer
• Get feedback from our restaurants and translate it into product improvement
• Maintain good relationship between Glovo and our partners
• Forecast and track key account metrics     

YOU HAVE:

• Customer Service or Business Consultancy
• Preferably experience in FMCG, food-hospitality or on-demand delivery industry
• Effective English written and communication skills
• Determined to get things done: no job is too big or too small
• Organized and detail-oriented
• Problem solver, data-driven with an analytical approach
• Great interpersonal skills
• Comfortable working in a high growth and high-performance start-up with a fast pace

EXPERIENCE OUR GLOVO LIFE BENEFITS:

• Enticing equity plan
• Top-notch private health insurance
• Monthly Glovo credit to spend on our restaurant products and zero delivery fee on all Glovo orders!
• Flexible time off (take the time you need) and hybrid working model (own your time)
• Enhanced parental leave including nursery support!
• Online therapy and wellbeing benefit
• External learning budget