Operations Manager

ABOUT GLOVO
We’re a Barcelona-based startup and the fastest-growing delivery player in Europe, Western Asia and Africa. With food at the core of the business, Glovo delivers any product within your city at any time of day.

Our vision and ambition are not only to make everything immediately available in your city but it is also to offer our employees the job of their lives. A job where you'll be challenged and have the most fun working in through tech-enabled experiences.

Your work-life opportunity:

As an Operations Manager, you will be responsible for ensuring operational excellence in Kiev region. You will help the team to build a top-notch supply structure, owning the operational KPIs of your cities, engaging with and retaining couriers (or glovers, as we like to call them), and coordinating projects across this geographic area.

Your main responsibility is to make sure the long-term sustainability of the region, as well as its daily performance.

BE A PART OF A TEAM WHERE YOU WILL:

• Improve the regional operations by ensuring our ambitious targets
• Develop analytical frameworks and models for your city and the region
• Drive projects to improve the quality of KPIs such as Delivery Time and Cancellations as well as work on an ongoing accuracy of courier forecast
• Analyze daily and weekly operation metrics with a macro view of the long-term success of your city and the region, having a complete understanding of the local supply situation at all times.
• Ensure service levels are maintained and customer satisfaction achieved
• Work closely with all the verticals from the Operations team (Supply Growth, Supply Excellence, RTO) to plan, execute, and monitor projects related to operations and the couriers contribution to the user experience
• Maintenance and analysis of business reports and information to aid in the basic decision-making process of supply chain operational needs, including daily, weekly and monthly reports indicating full operational status concerning to the flow
• Think out of the box to bring new ideas of process improvements that will be game changer to ensure the best user experience
• Commit to contributing to Glovo's growth, getting the job done

YOU HAVE

• Bachelor’s in Economics, Management, Engineering or similar education is an added advantage.
• 3-5 years of experience in an analytical position (operations, Big-4, consulting, project management, etc.)
• Experience in startups, technological platforms, or the on-demand industry preferred.
• A data-driven analytical mindset (SQL knowledge and proficiency in Excel are a plus)
• Project management skills
• Deep understanding of the user experience and operational levers to improve it
• Track record of success delivering and implementing new solutions/processes/standardization
• Experience on KPIs tracking and creation and optimization expertise
• Open to directions and collaborative work style and commitment to get the job done
• Results oriented, analytical mindset to re-think our processes is a must
• Ability to challenge and debate issues of importance to the organization
• Persuasive with details and facts
• Excellent communication, the ability to engage internal and external stakeholders
• Combine a day by day and tactic management with a strategic and long term view
• Effective English written and communication skills

EXPERIENCE OUR GLOVO LIFE BENEFITS

• Enticing Phantom Shares plan
• Zero Glovo delivery fee on all Glovo orders!
• Monthly Glovo credits to use in our App
• Comprehensive Private health insurance
• Flexible working environment

WHAT YOU’LL FIND WHEN WORKING AT GLOVO

Gas: We work hard with energy and passion for what we do.
Care: We act in the best interest of a sustainable future.
Good vibes: We always see the positive side in every situation and act with fairness and honesty with everyone.
Stay Humble: We embrace mistakes and feedback to learn from them.
Glownership: We roll up our sleeves and get work done no matter our position and level.