Customer support manager

Our client is a company focused on the marketing of worldwide b2c and b2b igaming services.  
Company has been founded over 5 years ago and now provides opportunities for the professionals to grow together.

Responsibility:

• Communication with VIP clients by email / sms / messengers;
• CRM maintenance

Required skills:

• Experience as a support or vip manager 1 year;
• Experience in chats and / or letters (there are telephone, and there are written ones — we need written ones).

Will be a plus:

• Knowledge of English at the Advanced level;
• Work experience in IT companies will be +.
• Experience in support services with English or in the «field» will be a great benefit;
• Showing empathy for customer problems is a big plus;
• Personal qualities — attention to detail, responsibility, punctuality, a desire to show extra mile in work.

They offer:

• Salary based on interview results;
• Education
• Regular salary indexation based on your personal growth and the achievements of the project itself;
• Schedule: 5/2, 8 hours a day (nothing out of the ordinary);
• No overtime or inadequate attitude from us;
• Holidays and sick leave at the expense of the company (in fact, you just do not lose your salary at this time);
• They work according to Scrum.

«Please describe in your cover letter why you are interested in this position.»