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Billing Agent

Clario
3 года назад
11 декабря 2020
Львовул. вул. Героїв УПА, 72

We are Clario , a consumer-focused cybersecurity company on a mission to change an industry.  Over 800 professionals, including 600 digital security experts with the one common goal - make digital security simple for all.  We're here to create a next-generation digital security solution with a human touch. We combine the latest advances in digital security with tech experts on hand 24/7 to help our customers where technology fails.

Join us - and help people take back control over security and privacy of their online lives.

 

Role

Clario Customer Services is looking for a result oriented and responsible Billing Agent to work on providing world class support around the globe!

 

What you will be doing:

  • Process incoming calls / chats / emails with requests for customer payments 24/7;

  • Effectively identify and evaluate customer requests to meet their needs;

  • Offer customers the best possible solutions in order to retain them as our current customers;

  • Provide full or partial reimbursement of the client's funds according to his request;

  • Advising customers on problems related to the company's purchased products and their payments;

  • Process unsubscriptions at the request of the client.

 

What you need for this position :

  • English Level - Upper-Intermediate (B2+) with strong speaking skills;

  • Result driven person;

  • Strong communication and problem solving skills;

  • High level of responsibility;

  • Ability to learn and adapt fast;

  • Stress tolerance and decision-making;

  • Ability to work in team;

  • Driven and motivated mindset;

  • Willingness to work on night shifts.

 

What we offer for your success:

  • Comfortable work conditions

Because of quarantine, there has been provided a remote work at Clario. Once the quarantine is finished, all the employees are to return to a traditional office environment.

We offer a very warm and friendly working environment with flexible working hours. Cozy office space has a convenient location and is equipped with necessary things for comfortable work. Kitchen and huge play zone. 20 business days of paid vacation  and  12 business days of paid sick leave per year. Relocation bonus for candidates from other cities. Corporate transfer in the night time.

  • Sport, healthcare and other events

Medical insurance and health protection programs. Different sports activities and discounts for the gym. Movie nights, other corporate events

  • Growth and development

Continuous professional development and growth opportunities. Challenging work in an international environment. External and internal professional training and certifications. English classes and corporate library in the company office. Internal promotion system gives everyone the opportunity to move up the career ladder. 

 

We are not just a company, we are Clario ! We put the customer at the heart of all that we do, we challenge our limits, create a difference, take responsibility and achieve our best together! 

 

To apply please send your CV (in English only) with a detailed description of your career, experience, skills, and projects. If you are interested in this position, but you are a citizen of another country, you must have a work permit in Ukraine. If you have one, please indicate it in your CV or cover letter. Otherwise, unfortunately, your application will not be taken into consideration. We guarantee the privacy of any received information.

 

LET'S GO TOGETHER!

Ольга Кипраль

Clario — вакансия в Billing Agent: фото 6
Clario — вакансия в Billing Agent: фото 7
Clario — вакансия в Billing Agent: фото 8
Clario — вакансия в Billing Agent: фото 9

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