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6 дней назад - 23.02.2021

Back office specialist

DRP

Адрес: Киев, Голосеевский, Олимпийская
Контакт: Катерина
Телефон: 380636050819

DRP is an international company, specializing in outsourced back-office and call center services for clients all over the world. We effectively manage all daily back-office processes for our clients around the world by our exceptional customer-oriented business philosophy.

https://www.drp-bo.com/

We are looking for Back office specialist / Payment Specialist to join our team.

Responsibilities: 

  • managing and optimizing Credit Card deposits, decline monitoring and error fixing collaborating with the PSP & Tech department
  • monitoring transactions in special program;
  • understand the wire deposit protocol, operate the wire deposit requests quickly and accurately
  • understand the Revenues work specifics and dependencies in order to provide good service
  • creating WD request, PSP requests, R&D requests , requests to compliance department to provide us with additional information regarding customers;
  • communicating and collaborating with PSP agents, CO&CS, Sales/Retention, R&D;
  • coordinating Credit Card workflow, communicate to all required departments in live mode in order to process the transaction ASAP;
  • ensuring that all the processes work correctly;
  • generating reports, on daily/weekly/monthly basis

Requirements: 

  • Practical experience: G Suite, CRM, PSP programs,
  • Proficient user of Microsoft office
  • Upper-intermediate English
  • Experience in multi-national, multi-currency environment is an advantage
  • Intelligent, initiative and pro-active
  • Good communication skills
  • Well-organized, goal oriented, able to multitask and work within tight deadlines

WE OFFER:

  • Competitive salary (negotiable);
  • Cozy office in the city center;
  • Work/Life balance and friendly working atmosphere;
  • Medical insurance;
  • Paid sick leave and vacation days;
  • English speaking environment;
  • Team-buildings and corporate events, Friday corporate lunch, fruits;
  • International and multicultural working environment.
  • Gifts for significant life occasions (childbirth, marriage).
    We are waiting for your CV, don't hesitate and send it now!

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