Customer Support Manager

Gravity is an IT product company where great ideas transform into successful projects. In Gravity we develop effective solutions and tools for business promotion and support.

Now we’re looking for a perfect Customer Support Manager to join Gravity team and make great things together. Follow the scope of responsibilities and required skills. If you feel we can fit each other — apply immediately and let’s rock it!

What will you do:

•  Manage a portfolio of key VIP accounts;

• Create tactical marketing and commercial campaigns using strategic and analytical thinking;

• Build 1-2-1 relationships with VIP customers to offer a bespoke proactive VIP service ( Outbound call outreach to welcome to programme, weekly outbound call to ‘chat’, pick up chat messages, reply to emails and start email threads;

• Create reports using Excel and other tools.

What is important for us:

• Upper-Intermediate English level;

• An outgoing personality with an engaging telephone manner;

• Ability to work independently, take appropriate responsibility for actions and make sensible decisions;

• Willingness to work on a shift basis (if required) with unsociable hours including evenings and weekends;

• Basic knowledge of Microsoft Word & Excel.

Why to be by our side:

• Comfortable conditions for your productive work and professional growth;

• Friendly environment and powerful corporate culture;

• Work-life balance and practice flexible schedule;

• Internal courses, KSSs and monthly teambuildings.

If you think we are a perfect match, go through our Hiring Process and apply immediately:

1. HR Screening
   Thank you for applying, now your CV goes to our recruitment team. If it fits our job description, our recruiter calls you to get some info about you.
2. Tech interview
   We invite you to the technical interview with a Hiring Manager to go through your experience and tell you more about the role.
3. Test assignment
   It’s time to test your skills! It will show you day-to-day tasks you will face with, and will show us your skills in practice. Good luck with this :)
4. Final interview
   We invite you to the final interview and have some get-to-know meeting with our CEO and HR, where both you and we are able to get answers to all the left questions.
5. Offer letter
   We send you an offer and wait passionately for you at our team. Congrats :)