IT Support Specialist for IKEA Service Office in Kyiv

About you

You are eager to take initiatives that lead and inspire a team to attain common goals and targets. Always acting in a service-minded and professional way that puts the end users' needs and business operations in focus. IKEA values are close to your heart and attitude. You understand and able to communicate the strategic goals and how they affect our daily work.

Large-scale retailing and meeting the customer are within your core interests. You are keen on delivering outstanding IT support and solve problems in a seamless chain. You are the one who takes personal leadership, learns on the job and keeps competence up to date, as well as identifies and proposes improvements to IT processes when needed.

About the job

Your job is to provide professional onsite IT support with a high service level to different IKEA units and departments. You will be a part of a global organisation with global routines, dealing with a number of IKEA IT systems and local solutions and ensuring guidelines and tools are used correctly within each business unit and the knowledge is kept professionally up-to-date about advances in technology.

About the assignment

You will be part of the country team and you will:

• Support the roll-out and smooth integration of Microsoft Navision platform
• Closely collaborate with the Developers team, company business functions and colleagues in another countries for Microsoft Navision implementation
• Perform and manage planned activities, such as IT installations, upgrades, local rebuilds and maintenance activities.
• Analyse, resolve and document onsite support cases in an efficient and professional manner.
• Perform all daily tasks according to set procedures, rules and guidelines. Provide technical training to end users.
• Act as an ambassador for IKEA IT in the country.
• Maintain and ensure continuous uptime of the onsite IT infrastructure.
• Participate in projects.
• Take necessary decisions and actions to solve issues, as well as prioritise issues according to business needs, and know when and how to escalate an issue in the support chain.
• Respond to IT emergency situations in the country.
• Contribute to the local organisation's IT budget process when required.

Your profile

• Experience of working within IT, particularly with the Microsoft Navision support and/or implementation activities.
• Understanding of the end user's needs and general business processes.
• Knowledge of IT service management, processes and toolsets, procedures and guidelines.
• Understanding of standard IT policies and principles as well as information security and how to use them in the daily job tasks.
• Knowledge of the IT infrastructure standards and technical environment.
• Knowledge of local (country) business functions, systems, processes and regulations, and an understanding of business impact upon service requests and incidents.
• Knowledge of the Microsoft Navision is a must.
• Knowledge of project and change management.
• Self-reliant and motivated with a proven ability to work as part of a team as well as independently.
• Ability to be an IT ambassador by guiding end users and adapting communication to different situations and persons in a simple and user-friendly way, thereby simplifing perceived complexity and structure of IT.
• Ability to eagerly and efficiently share information, knowledge and experience with colleagues.
• Ability to communicate confidently and clearly in English (written and verbal).

The IKEA Group is a leading home furnishing retailer. We are a values driven company with a passion for life at home. Our vision is to create a better everyday life for the many people. We have 367 IKEA stores in 30 countries. Join us and discover exceptional opportunities to grow and develop together with us.

Join IKEA now and apply for the position online by 26th of October in English.