You have the experience of working in a contact center or in a customer-focused service industry. You are passionate about getting the best for customers, for their support and satisfaction. Continuous improvement of systems and processes sounds like a music for your soul and you never stop seeking new knowledge and development opportunities for your skills. Self-motivated and keen to use own initiative, you have the ability to make things happen with flexibility, speed and simplicity.
About the job
CSC Systems Super User job contributes a lot to a seamless customer journey by ensuring that the solutions, tools and systems in the area of responsibility are implemented, used and understood in the unit.
Holds expert knowledge within the area of responsibility and work actively and regularly with the solution.
Work close with the end user to understand their need and challenges with the system or tool and fed back this information to solution owner. Contribute in rollouts for new or updated solutions.
About the assignment
In this role, you will be a part of Customer Support Centre team and you will:
The IKEA Group is a leading home furnishing retailer. We are a values driven company with a passion for life at home. Our vision is to create a better everyday life for the many people. We have 355 IKEA stores in 29 countries. Join us and discover exceptional opportunities to grow and develop together with us.
Join IKEA now and apply for the position online by 31st of August in English.