You have the experience of working in a customer-focused service industry and experience in managing a large team. You are passionate about getting the best for customers, for their support and satisfaction and you have had experience in actively solving customers' issues - on strategic and/or operational levels. You believe that sharing ideas is best for discovering new ways of doing things, and you have the ability to make things happen with flexibility, speed and simplicity.
About the job
As the CSC Operations Manager you have the responsibility to build and retain a long-lasting relationship with new and existing customers in a multichannel retail environment. You need to understand customer motivation and expectations, and play an active role in turning them into commercial opportunities. You need to support customer journey by offering an inspiring and rewarding customer experience with great quality for all non-face-to-face contacts.
About the assignment
You are a part of the Customer Support team and you will:
The IKEA Group is a leading home furnishing retailer. We are a values driven company with a passion for life at home. Our vision is to create a better everyday life for the many people. We have 355 IKEA stores in 29 countries. Join us and discover exceptional opportunities to grow and develop together with us.
Join IKEA now and apply for the position online by 31st of August in English.