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01.11.2018

Store Sales Leader

IKEA Україна
Retail

    About you

    You are a performance-driven leader, passionate about people and home furnishing. Your pure motivation and enthusiasm build your team spirit, while your sales pulse beats to the rhythm of "creating a better everyday life for the many people". You are a problem-solver and a decision-maker who excels in a fast-paced retail environment. By going the extra mile in customer service you generate a positive and inspiring environment that stimulates sales. You promote simplicity in a dynamic environment, build trust and want both to take responsibility and help out, while leading business and people together. You believe that successful business can be grown in a sustainable way that takes impact on people, society and environment into account.

     

    About the job

    IKEA Store Sales Leader have one of the most dynamic and exciting positions in an IKEA City Store in Kyiv. Your challenge will be to optimize sales and profitability by using the product range and understanding customers' needs. You will lead and inspire your teams to place the customer at the heart of everything we do. You will be challenged to review what has been done today and ask what can be done better tomorrow. You will have an opportunity to grow by developing yourself personally and professionally, while achieving measurable results.

     

    About the assignment

    In this role, you will be a part of the Sales &Customer Experience team within the IKEA City Store in Kyiv, accountable for the Sales area within the team and you will:

     

    • Secure a consistent, seamless positive customer experience through all channels by ensuring that your department is always striving to fulfill the three IKEA customer motivators: IKEA is a worthy company, IKEA is a trustful brand and there always something for me
    • Ensure you have the right number of co-workers in the right place at the right time to run their shops successfully and ensure that co-workers are ready and available to serve customers and help them buy
    • Deliver and lead the commercial action plan for your city shop; taking input from the team and the matrix manager to ensure the team supports the achievement of the agreed goals for the country, maximizes sales and generates sustained long-term profitability
    • Secure successful implementation of country priorities and the sharing and implementing of good solutions. Ensure your team understand the multi-channel retail environment they are working in and know how to use this in the best and most commercial way for different customers.
    • Analyze the qualitative performance of your city store using IKEA research tools to improve the IKEA mechanical sales system and easy buying process through all channels.
    • Know your local market potential and work with your team and other functions to ensure your city store is locally relevant throughout the different sales channels.
    • Follow up your financial goals, KPIs and costs, and take action on deviations. Motivate and develop team members by agreeing clear goals, expectations and conducting follow-ups.
    • Secure competent and high-performing team which inspire and empower every co-worker to recognize and understand their contribution.
    • Identify, recruit and develop the many talents in the city shop, specifically in your team, to secure succession planning.
    • Understand the IKEA social and environmental commitments and know how you can contribute to sustainability.

     

    Your profile

    • Business-minded and result-driven with a wholehearted customer orientation.
    • Passion for home furnishing and knowledge in this area.
    • Skilled in creating a high commercial performance.
    • Understand the business plan process in the unit. Analytical and numerical skills.
    • Understand the local market and competition.
    • Understand life at home in your primary market area.
    • Experience of setting and implementing action plans, budgets and following up goals. Understand profit and loss and how to affect its result through departmental actions. Experience of taking commercial decisions based on local market information.
    • Experience of working in a customer-oriented (service or retail) industry.
    • Proven record of consistently meeting agreed budgets and goals, and working on plans over a number of years.
    • Experience of leading and developing people with good results, preferably gained in customer-oriented service or retail environment.
    • Ability to manage a variety of activities in parallel.
    • Ability to communicate in English.

     

    The IKEA Group is a leading home furnishing retailer. We are a values driven company with a passion for life at home. Our vision is to create a better everyday life for the many people. We have 355 IKEA stores in 29 countries. Join us and discover exceptional opportunities to grow and develop together with us.

     

    Join IKEA now and apply for the position online in English.