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15.11.2019

Супервайзер контакт-центру | Contact-center supervisor

Decathlon
Торговля розничная / Retail

    Decathlon (international sport company, #1 in "Greatest place to work" 2017, 2018 rating) is looking for new teammate: Call-center operator. Be ready to live a fantastic experience with world leader for retailing sport products (see www.decathlon.ua).

    You love sport? You have a startup mindset? You are super-communicator who believes in people, gets pleasure from communicating with people, is able to listen to their needs and find solutions? You have an excellent sense of service?If yes, then you will love this job and Decathlon.

     

    Duties include:

     

    • Perfect product knowledge, website functionality and online store processes;
    • Communication with customers and excellent sense of service;
    • Organization of E-commerce contact center team and contact center workflow;
    • Administration of incoming calls
    • Maintenance of a positive image of the company during communication with clients;
    • Receive incoming calls;
    • Providing quality consultations to clients in telephone mode;
    • Providing relevant information to customers regarding prices, stocks, product mix, delivery and other services by Decathlon Ukraine;
    • Help the clients with making online orders;
    • Assistance to clients in solving problem situations;
    • Identify the needs of clients when communicating with them.
    • Maintaining a database of calls;
    • Provide weekly reporting about the calls;

    Your profile

    • You love sport and practice it regularly.- You are responsible, concrete and result oriented.
    • You are a team player.- You have an excellent sense of service.- You love to communicate with people and to help them.
    • You have an experience in call-centers. You have startup mindset. You love innovations and to learn new things.- You energetic and open mind, positive as we are.
    • You know Russian, Ukrainian and English languages well and respect grammar.- SMM, Photoshop, HTML skills are very welcome.
    • Good communicative skills (clarity, logic of statements, attentiveness to the interlocutor); Affiliate behavior in conflict situations; Clear diction, culture and language literacy; Possession of the basics of etiquette of professional communication;
    • Ability to work on a floating schedule

    Working conditions

    • Competitive salary- Experience in international company with European management
    • Medical insurance- Official employment
    • Sport activities - Office in Decathlon store next to Pochayna metro station
    • Young, ambitious, sportive, friendly team

    About Decathlon

    Decathlon is a French company with over 1400 sport stores in 50 countries. We are largest sporting goods retailer in the world with over 90.000 employees. Products that Decathlon sells are manufactured by Decathlon itself under 26 trademarks.

    Our goal is to make sport accessible to Ukrainians.

    Join us!

    www.decathlon.ua

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