Online customer service representative

CUSTOMER SERVICE AGENT

• Are you accountable and deliver what you promise?

• Do you solve problems - not create them?

• Do you think first - rather than act first?

• Are you capable of always finding a way?

• Are you a team player?

• Are you reliable and make things happen - rather than just let things happen?

• Do you want to learn, grow and improve?

• Do you like coffee? If the answer to the questions above is "YES" keep reading....we could be a good fit to work together

Who are we?

A friendly energetic team building a fast-growing coffee accessory company.

We mostly sell on Amazon USA, and EU but want to grow our brick and mortar sales.

We strive to be the best we can be as a team and we want team members who strive to be their best.

Primary Duties:

• Maintain customer service relations in USA, UK

• Ensure all customer messages are responded to 

• Learn customer service softwares, procedures and guidelines. Take care of weekend customer service on a rotation basis.

• Maintain social media communication

Key requirements:

• Advanced in English, both written and verbal (mandatory)

• German, French or Spanish languages ability is a BIG advantage

• Problem-solving abilities and can handle multiple priorities, organize workload and meet deadlines

• Attention to detail

• Persistence

• Patience

• Team player

• Your own computer, smartphone, and good internet access

DESIREABLE

• Experience of remote working 

• Experience working in Customer Service is a BIG advantage

WORKING CONDITIONS

• You must log 30 hours per week minimum (logged with tracking software)

• Working for a rotation basis required

• Freedom to work from home or ANY other location you choose

• Freedom to set own working hours

If interested please send your CV in English