Senior IT Specialist

For more than 130 years, Boehringer Ingelheim has been committed to the research, development, and manufacturing of new medications with high therapeutic value for people and animals. As a family-owned pharmaceutical company, Boehringer Ingelheim is able to take a long-term view and invest heavily in research and development. We are proud of addressing some of the most challenging healthcare issues. Our vision – value through innovation – has always characterized our collaborative work, and is for us simultaneously a fundamental requirement and a driving force.  

 Want to learn more? Visit boehringer-ingelheim.com and join us in our effort to make more health.

 We are currently looking for Senior IT Specialist

 Position overview

End to end responsibility for the execution of the IT Infrastructure topics at regional level within the Global IT Infrastructure function. This includes regional responsibility for the project management and technology rollout, ensuring high global alignment with defined standards and IT/ITIL processes, improving security and compliance level, as well as achieving operational stability with defined SLA/KPI. 

This role involves a lot of communication and coordination with regional or global colleagues from all levels in a virtual environment and requires to drive and lead external/vendors for service delivery. He/she will be the local business interface with additional responsibilities such as local System Lead and IPO delegate.

 Key responsibilities:

• Full lifecycle of regional infrastructure project rollout which involves technology refresh, technology decommission and new technology rollout. Drive execution, coordination, planning and communication with externals, vendors, System Lead and project manager. 
• Ensure ITIL processes in compliance with global IT such as incident management, problem management, change management, knowledge management, global and local service desk, account management, physical asset and configuration management.   
• Documentation and BI Framework: Understand the BI framework and follow defined processes. Determine documentation requirements and produce documentation as required in support of baseline and project activities for the assigned area.
• Drive and improve compliance level according to defined SOP, SLA and KPI. Execute self-assessment and close identified gap. Remediate audit finding with global solution and successfully closing the gap on schedule.
• Act as local System Lead for local infrastructure and 2nd level support for solving incidents and user requests for local IT services (out of scope of the Global Service Desk and Global 2nd Level Support).
• Manage effective communication with IT management and business partners. Develop documentation in alignment with global template and update related information into online system.
• Act as the regional contact person and local single point of contact for infrastructure domain. Capture local infrastructure demand and feedback to IT management. Provide technical coaching and guidance to junior IT staff. Lead and drive external during execution. Provide working and documented procedures with demonstration when necessary.
• Accountable in the execution of the activities at the local/regional level:
• IMAC/R activities for Servers, Network Devices and Local Computer Room.
• Administer the Local Indispensable Infrastructure.
• Manage local service of global services provided.
• Ensure Global SOP's, working instructions and guidelines are executed compliant.
• Inventory Management for Servers and Back office devices.

Required qualification & background skills:

• High degree of professionalism, personal responsibility,   result orientation, self-motivation, drive and ambition.
• Strong project management, planning, coordination and presentation skills.
• Good compliance mind-set and IT Service Management/ITIL life cycle understanding and application.
• Process documentation and user manual creation.
• TCP/IP networking knowledge and work experience.
• PC/Laptop hardware and Windows OS knowledge at professional level.
• Windows Server and storage technology knowledge.
• Basic mobile device knowledge.
• Basic data center and computer room facility understanding.
• Strong critical thinking and problem solving skills, ability to find innovative approach/solutions.
• Advanced English is a must.

If this vacancy has drawn your attention, please, send you CV for consideration.