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2 недели назад - 04.06.2021

Junior technical support

Voicespin

Адрес: Киев, Золотые Ворота
Контакт: Ольга
Телефон: +380675272393

Founded in 2006 and headquartered in Israel, VoiceSpin serves as a leading global provider of unified communications and Linux-based IP communication solutions. VoiceSpin serves over 500 international large enterprises, high-tech corporations, private companies, communication brands in the spheres of e-commerce, trading, finances, government, law and more. Among the company's clients, there are such well-known brands as Toyota, Fedex, AT&T, Etoro, Burger ranch, Hebrew university, Pizza Hut and others.

Responsibilities:

  • Serve as the 1st tier for customers seeking technical assistance on the Voicespin products over the phone, email or chat
  • Perform remote troubleshooting through diagnostic techniques and pertinent questions by customers

  • Walk the customer through the problem-solving process

  • Direct unresolved issues to the next level of support

  • Provide accurate information on Voicespin IT products and services

  • Record events, issues and resolutions in logs

  • Follow-up and update customer status and information

  • Pass on any feedback or suggestion by customers to the appropriate internal team

  • Identify and suggest possible improvements on procedures

Requirements:

  • Linux administration

  • English - upper-intermediate+

  • Would be a plus basic knowledge of VoIP

We offer:

  • International clients and colleagues cooperation

  • Competitive compensation level

  • Paid vacations and sick leaves
  • Knowledge sharing and training internal and external activities

  • Flexible working schedule (8-17/9-18/10-19/duties), 4 night shifts a month

  • Cozy modern office in the city center (5 minutes from m.Zoloty Vorota )

  • Medical insurance

  • SPD maintenance by the Company

  • Gym and pool

  • Active internal office life: club of board games, quiz club etc.

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