Customer Service Team Lead

We are looking for active and motivated young individuals to join our team in Kharkiv office as Customer Service Team Lead.

We will foster your professional and personal growth by providing friendly and dynamic work environment with lots of additional perks.

Set of skills we are looking for:

• Fluent English is a must (B2, C1);
• Superior communication skills (written and verbal);
• Ability to develop, implement and assess performance metrics;
• Multitasking, ability to set priorities and manage time efficiently;
• Reading comprehension and attention to detail;
• Thinking outside the box;
• Self-discipline and patience;
• At least 1 year of experience in customer service area as the Team Lead.

Key Tasks:

• Monitor support activities;
• Provide feedback to improve your team's performance level;
• Supervise support shifts: monitor and distribute tasks, help with difficult cases;
• Extra tasks.

Compensation and conditions:

• Competitive salary;
• Opportunities for professional growth;
• Communication with international clients;
• Office in the city center;
• Friendly working environment;
• The last but not the least, work in a comfortable environment with little bureaucracy