Technical Support Engineer

About us:

Push Gaming is a mobile games studio based in London, with offices in Lviv, Malta, Newquay. Due to some new and exciting projects, we need a Technical Support Engineer to join our team in Lviv office. This is an opportunity to join the company and become a key contributor to Push Gaming’s success. You’ll also have the chance to work with and learn from a great team, who have experience working on some of the most successful titles in our industry. 

Responsibilities:

• Provide the highest standard of technical support to customers integrated with our iGaming platform. 
• The role involves offering technical support to our customers while working with various internal teams such as Engineering and Infrastructure teams, ensuring that incidents and support queries are responded to and resolved well within agreed timeframes. 
• The role also involves creating and updating support artefacts such as Knowledge Base Articles, runbook, etc. to maximise technical support quality and efficiency.

Skills and Experience:

• Highly motivated and ambitious individual
• Proactively drive issue investigation to resolution involving other parties and escalating where needed
• 1+ years in Technical Support or Development
• Working knowledge of AWS ecosystem
• Strong knowledge & experience in web application development
• Strong knowledge of database design and development experience (SQL and NoSQL)
• JIRA or similar issue management software
• Strong English language & communication skills
• Experience in engineering, operating, or supporting a 24/7 high availability service/platform

We offer:

• Good salary
• Paid sick leave and vacation (24 working days + public holidays)
• Office in city center
• Gym membership
• Internship in London, visiting exhibitions and seminars
• Medical insurance
• Friday drinks
• Work from home