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18.10.2019

Customer Support Representative

DexDigital
IT - разработка ПО

    DexDigital is a product company engaged in the creation and promotion of content on Western markets. We are a full-cycle company - we cover the whole process from writing content and working with clients to development, administration and marketing.

     

    We are looking for Customer Support Representative who attach importance to self-realization, self-development, result-orientation and learning, value a sense of significance in the team.

     

    Your mission: to built up a relationship of trust with our English-speaking clients and provide them with superb customer service (we don't have cold calling).

     

    What we expect from you:

    • spoken and written English level no lower than Upper-Intermediate;

    • desire to build a career as Customer Support Representative;

    • you know how to prioritize and effectively multitask;

    • you know how to work under pressure and make sensible decisions;

    • you know how to get along with anyone and resolve conflicts with minimal losses;

    • you can provide turnkey solutions and find the best way out in case of force majeure;

    • emotional stability.

     

    Will be a plus:

    • work experience as customer support.

     

    Here are your tasks for the first six months:

    • integrating yourself within the company;

    • implement the plan of the quality of customer support 85%+;

    • build technical expertise in our CRM.

     

    What else you should know:

    • education is an important part of the workflow and the culture of our company;

    • we are result-oriented - each team member has KPIs and +30% bonus is applied upon their fulfillment;

    • we provide an opportunity to realize your potential and implement your ideas;

    • we have a corporate library and speakings clubs;

    • the schedule is flexible - we mix 3 shifts (7:00 - 15:00; 15:00 - 23:00; 23:00 - 7:00), 2 night shifts per week are required;

    • the company provides a reimburse for a taxi to morning and from night shift and pays for 12 days of sick leave per year;

    • we like to have board games together and spend active weekends;
    • unlimited coffee/tea, snacks and fruits, pizza day;
    • our office is located in 5 minutes walk from Palats Sporty or Ploscha Lva Tolstogo metro stations.

     

     

    Send us your CV to our email or Telegram @MariaDexDigital and we will discuss the details :)