Customer Support Representative

  • Компания: DexDigital
  • Регион: Киев
  • Адрес: Шота Руставели, 27а
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  • Отрасль компании: IT - разработка ПО
  • Рубрика: Телекоммуникации - Связь
  • Контактное лицо: Мария
  • Владение языками: Английский (выше среднего)
  • Вид занятости: полная занятость

DexDigital is a product company engaged in the creation and promotion of content on Western markets. We are a full-cycle company - we cover the whole process from writing content and working with clients to development, administration and marketing.

 

We are looking for Customer Support Representative who attach importance to self-realization, self-development, result-orientation and learning, value a sense of significance in the team.

 

Your mission: to built up a relationship of trust with our English-speaking clients and provide them with superb customer service.

 

What we expect from you:

  • spoken and written English level no lower than Upper-Intermediate;

  • desire to build a career as Customer Support Representative;

  • you know how to prioritize and effectively multitask;

  • you know how to work under pressure and  make sensible decisions;

  • you know how to get along with anyone and resolve conflicts with minimal losses;

  • you can provide turnkey solutions and find the best way out in case of force majeure

emotional stability.

 

Will be a plus:

  • work experience on customer support position.

 

Here are your tasks for the first six months:

  • integrating yourself within the company;

  • implement the plan of the quality of customer support 85%+;

  • build technical expertise in our CRM.

 

What else you should know:

  • education is an important part of the workflow and the culture of our company;

  • we are result-oriented - each team member has KPIs and +30% bonus is applied upon their fulfilment;

  • we provide an opportunity to realize your potential and implement your ideas;

  • we have a corporate library and speakings clubs;

  • the schedule is flexible - we mix 3 shifts (7:00 - 15:00; 15:00 - 23:00; 23:00 - 7:00), 2 night shifts per week are required;

  • the company provides a reimburse for a taxi to morning and from night shift and pays for 12 days of sick leave per year;

  • our office is located in 5 minutes walk from Palats Sporty or Ploscha Lva Tolstogo metro stations.

 

 

If you want to build a career in an ambitious company and become a manager in the future - send us your CV to our email or Telegram @MariaDexDigital and we will discuss the details :)

 

Особенности вакансии

Уровень

  • Middle/Специалист

Вид занятости

  • Полная занятость

Знание языка

  • Английский язык

Система автоматизации

  • CRM
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