Junior Systems Engineer #8716

Responsible for fulfilling requests for service and support of hardware and software-based network systems and will act as a first line of support as a part of Service Desk structure.

Responsible for support and maintenance of complex solutions using standard technologies and practices. Assist users in software, hardware and network problem resolution. Install, test, and maintain a variety of personal computing hardware and software systems, with local area network and wide area network connections.

MAIN TASKS AND RESPONSIBILITIES:

• Activities
• Setup and maintenance of all computer and peripheral hardware
• Assist with monitoring and tracking of service tickets to ensure that resolution occurs within the customer's scope of services
• Manage and assist in the maintenance or repair of appropriate technologies and peripherals to ensure availability and good working condition of all equipment
• Provide best possible IT services to our clients
• Maintain excellent customer service to all customers in all situations
• Deliverables
• Create and update internal IT and public (for users) instructions and manuals.
• Research and recommend innovative, and where possible automated approaches for system administration tasks.
• Troubleshoot problems reported by employees
• Administer desktop and laptop computers, printers, software deployment, security updates and patches.
• Make recommendations for future upgrades.
• KPI
• Client satisfaction
• Quality of service
• Communicate effectively, both orally and in writing for technical and non-technical audiences;
• KPI in service desk system

EDUCATION, SKILLS AND EXPERIENCE:MUST HAVE:

• Systems Engineer with at least 1+ years of experience in one or several business or IT domains.
• Education: MSc, University degree;
• Knowledge of the following methodology and technologies could be useful:
• Perfect communication and organizational skills
• Knowledge of computer diagnostics, installation and troubleshooting;
• Basic network administration knowledge (TCP/IP stack, HTTP, HTTPS etc.), wired and wireless communications technologies;
• Desktop administration using Microsoft OS (windows 7,8, 10), Mac OS.
• Understanding of Windows servers, Active Directory, Network administration;
• Helpdesk or IT Services experience.
• Identify, diagnose, and resolve recurring and incidental support issues for end users;
• IT troubleshooting: obtain an issue, analyze it, try to solve using knowledge base or collect maximum of information for delegation to the higher level of support;
• Installation of additional software;
• Creation of user documentation, FAQs, manuals;
• Computer and other equipment (projector, printer, scanner, fax, phone device, etc) setup and configuring;
• Fixing computer and other equipment;
• Knowledge information experience sharing with colleagues;
• Resolving of long-term issues by contacting colleagues, supplier and management
• Setup and maintenance of all computer and peripheral hardware
• Pre-Intermediate English is mandatory.