IT Service Manager

MGID was founded in 2008 and is one of the leading companies in native advertising. We enable our media partners to monetize their audience and help brands to promote their services and goods effectively.

MGID offers a range of integrated solutions covering the promotion process every step of the way; we offer services ranging from planning out the marketing strategy to its thoughtful implementation and optimization. Our clients include major international brands like Renault, Domino’s, airbnb, PizzaHut, Qatar Airlines, and many others, including media organizations and web agencies.

MGID is: 

— One of the largest MarTech-companies in the Ukrainian market;

— A proprietary Highload service that delivers 185 billion advertisements to 850 million unique users in more than 60 languages;

— The winner of multiple AdTech awards for innovation and product quality;

— A workforce of 700+ employees operating from offices in the US, Europe and Asia;

— A passion for cutting-edge technologies and a seamless vertical structure that allows the regional teams to exchange skills and development practices.

 Your main duties are:

— Managing an application portfolio and associated projects;

— Identifying opportunities for application optimization, redesign, or process improvement - focused on collaboration systems and internal tools;

— Providing application administrative support across applications as needed;

— Balancing competing project constraints including but not limited to scope, quality, schedule, budget, resources and risks in order to accommodate the needs of each user/customer;

— Manage application maintenance outsourcing & software contract agreements; Implement and monitor standards around scope management, financial management, service level agreements (SLA), ensure compliance to mitigate risk, increase service/business Impact & reduce costs;

— Negotiate and monitor delivery of services that meet the needs of employees.

You fit these requirements:

— 1+ years of experience in an Applications Manager or similar role preferably supporting SaaS applications;

— Advanced in English;

— Deep hands-on experience with application implementations, enhancements, and integrations;

— Experience managing ticketing, CRM, ERP (SAP) systems is an advantage;

— Proven functional experience with business units including Employee Communications, Engineering, IT;

— Strong communication skills, with the ability to clearly explain system changes and functionality to all employees;

— Experience setting up ongoing procedures for collection and review of project statuses and goals;

— Excellent verbal and written communication skills.

What we offer: 

— A career in one of the most ambitious, high-potential adtech companies;

— Flexible work arrangements with an adaptive approach;

— Top compensation, premium benefits for your mental health and work life balance, educational and career development opportunities;

— Truly global experience with future business travel opportunities.