Billing support agent (Customer Care Department)

Brainstack_ is a team of intelligent, fun-loving people working on their own products that truly have value. Some of our products have already made their name In US, Europe, Central and South America, and we keep catching up with new products conquering new territories. We think that creating great products requires absolute teamwork, no matter which position you occupy: every task, every pixel, every code line makes a difference.

We're looking for Billing support agent (Customer Care Department)

About your team:

As a young team of 30+ professionals, supporting one of the TOP products in the field, we can offer you the «perks package» on a daily basis.

We appreciate sharing points of view and fresh ideas across our department.

By active participation in monthly demos with Dev-team, we keep-up with every innovation in the product and to get involved in its development.

Being a part of our team, you'll have regular 1-2-1 meetings with your Manager, with support and guidance to set and then meet your personal career objectives.

You'll be a part of an open, friendly and fun environment with lots of regular social events, movie nights, shisha outside the office, breakfasts, fruit as well as workshops and external trainings to make sure you get the most from our co-operation.

Our candidate will be compelling the following tasks:

• Provide customer support via email
• Troubleshoot and solve customer's issues
  
• Provide refunds and chargebacks requests
• Retain and improve customer loyalty
  
• Gather feedback and suggest improvements

Hard skills:

• Fluent English (both oral and written)
  
• Strong communication and negotiation skills
  
• Time-management skills
  
• Familiarity with tools like Zendesk, Zopim, etc
  

 Soft skills:

• Stress resistance 
  
• Ability to work in a high-loaded atmosphere
  
• Drive and desire to provide customer support professionally
  
• Team player
  

Other features:

• Possibility to be part of the creative environment and make your input to it;
• Variety of social and professional activities;
• Friendly and warm culture;
• PE employment;
• 24 calendar days of vacation paid per year;
• Medical insurance paid after a successful trial period;
• Free English courses;
• Documented sick days paid;
• 3 non-documented sick days paid;
• Breakfasts/fruit/yummies in the kitchen.