Support and Service 24\7 consultant

FIRST LEVEL SUPPORT POSITION

About the company:

Keepit A/S is a leading Cloud to Cloud Backup service provider. We are expanding business in an expanding market as businesses move their workloads to cloud services. Our company headquarters are in Copenhagen, Denmark, and our main development and operations office is in Lviv, Ukraine.

SUMMARY

Provide quality 24\7 customer service to customers working in shifts. Resolve customer issues, cooperate with developers to help in solving particular cases, answer questions via email, and support Social Media.

You will work 150 hours per month on a shift schedule. The shift will last 9 hours. As you are part of a 24/7 Support team you should expect to sometimes work on holidays, but you can always trade shifts with your colleagues.

Responsibilities

• Provide first basic level email support, product guidance and problem resolution to our customers.
• Perform basic troubleshooting to determine when a product requires development.
• Provide product assistance and support for specifications, performance, connections, setup, features, applications and basic information.
• Carry out Social Media support, providing feedback to customer's comments

Requirements

• Good written and spoken English
• Decent technical understanding or some IT-relevant skills or experience
• Willingness to work nights and weekends - in a rotation with other supporters

We offer

• An exciting and challenging job in a successful business. Our culture is characterized by a positive tone, commitment, and result-oriented professionalism, heavily influenced by excitement for what we do
• Unique working environment where your opinion matters
• Competitive salary
• Career and professional growth
• Long-term employment with 20 working-days paid vacation and other social benefits
• State of the art, cool, centrally located office with warm atmosphere which creates really good working conditions