IT senior support engineer

SBTech is an industry-leading provider of turnkey online gaming solutions and powers the most successful gaming operators around the globe. SBTech currently employs over 600 professional and experienced individuals - with the number rising daily. Here at SBTech, we allow you to create your own career. Opportunities are only limited by your ability, motivation and imagination - we believe in hiring the best people and providing them with the best tools.

•  Administrate and Maintain IT infrastructure: Including desktop computers, Servers, printers, routers, switches, firewalls, phones, personal digital assistants and smartphones.
•  Installing and configuring computer hardware operating systems and applications.
•  Monitoring and maintaining computer systems and networks.
•  Customer Ticket Processing via ticket system and phone
•  Monitoring logs and various services;
• Documenting troubleshooting and problem resolution steps
• Interaction with the development department
•  Help Desk - frontal and remote support to corporate employees
• Talking staff through a series of actions either face to face or over the telephone to help set up systems or resolve issues.
• Replacing parts as required.
• Setting up new users' accounts and profiles and dealing with password issues.
• Conducting electrical safety checks on computer equipment.
• Analyse and isolate issue.
• Monitor networks to ensure security and availability to specific users.
• Identify user needs.
• Assign configuration of authentication and authorization of directory services.
• Software deployment, security updates and patches.
• Support LANs, WANs, network segments, Internet, and intranet systems.
• Ensure network connectivity throughout a company's LAN/WAN.
• Responsible on purchasing technical equipment
•  3+ years of experience in support and maintenance of computer systems, Servers, networks, system maintenance of Windows based operation systems and applications.
• 3+ years of experience in administration, configuration and control of user access rights, mailboxes, network service.
• Knowledge Hyper-V
• Knowledge in VMWare
• Knowledge in Office 365
• Knowledge in Windows server 2008-2016
• Knowledge in Windows 7-10
• Knowledge in Active directory - creating users and groups
• Experience in hardware support of workstations, servers.
• Team working and multitasking person with excellent communication skills and positive attitude.
• Proven hands-on experience with administration of Exchange Server and Active Directory
• Proven experience with Application/IT security monitoring and auditing - a plus.
• Fluent in English. - Must
• High availability during non-standard working hours.
• AWS experience - advantage
• Google cloud services - advantage
• Atlassian product knowledge, Jira and Confluence - advantage